Call recordings made when you contact Customer Services are kept for 6 months. We also publish guidance on the steps you and your parent/guardian can also take to protect your personal information. What contactless is and how to use it. Use your photocard web account to manage your card or report a lost card. 5-10 Zip Oyster photocard. The government has U-turned on scrapping free travel for under-18s in London. Enable Auto top-up on your Oyster card. We will not use your passport information for any other purpose. Top up or buy Travelcards. Download Ebook 16 Zip Fares Tfl 11-15 Zip prices: All Tube, DLR, London Overground and TfL ... Children aged 16-17. You'll need to create a web account before you can apply for an Oyster photocard. Part of our statutory responsibilities includes a duty to do all we reasonably can to reduce crime and disorder on and around the transport system - and we work together with our local authority, policing, and other law enforcement partners as part of this. Top up online and get easy access to your journey and payment history. If you use your Zip card on National Rail services, we may share your personal data with relevant train operating companies for the purposes of customer service, and fraud prevention and detection. I have two physical Oyster cards ("new" cards, that is with a "D" on the reverse side.) We will not use your or your parent or guardian's personal information for marketing purposes and will not pass it to any other organisation for this purpose. As long as your Oyster or zip card is registered to a TfL account you can view details of journeys and topups for the last eight weeks. To create a web account, you need an email address, your name, address, date of birth and phone number. 11-15 Zip Oyster photocards expire on 30 September in the year after your child's 16th birthday. —— Skip to Main Content . You can’t currently buy discounted tickets through the app. Really helpful app but should show more cards. To create a web account you will need to provide an active email address, your name, address, date of birth and phone number. In some circumstances, disclosures of personal data to the police (and other law enforcement agencies) are permitted by data protection legislation, if they relate to the prevention or detection of crime and/or the apprehension or prosecution of offenders. Alternatively, you can download a verification letter from your TfL account and take it to a London post office with proof of your age (this can be a passport, European ID card, birth certificate or biometric residency permit). Skip to site ... Use your current Oyster card to create an account. Use your photocard web account to manage your card or report a lost card. 18+ Student Oyster Photocard. The post office validates Zip card applications on our behalf when you're unable to do this online. Each police request to TfL is dealt with on a strictly case-by-case basis to ensure that any such disclosure is lawful and in accordance with data protection legislation. Photograph 5. Young Visitor discount Sign in to your account on the TfL Visitor Shop. In the case of Oyster, there are a number of these 'legal grounds' we rely on, which are: The personal information we hold is provided by you or your parent/guardian when you apply for your Zip card. The same applies if you use your Zip card on river services operated by other companies. Date of birth 3. Europe - 11-15 Oyster card - I'm taking my 13 year old grandsons to London in April and trying to decide whether an oyster card or a travel pass would be better. If you believe you have been incorrectly charged, or not received a refund you were due, you or your nominated parent/guardian can ask Customer Services to review those transactions. 0 items £0.00 Expand You haven't added anything to your basket yet! Forgot your password? It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. How long will it take to deliver my order? You can’t currently buy discounted tickets through the app. All children aged between 5-10 travel for free on our transport services Tick here to receive this. Our fulfillment warehouse is closed at the weekends. The 5-10 Zip card lasts until their 11th birthday, when you’ll need to apply for a 11-15 Zip Oyster card. Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number 2. Once the web account has been created, you'll be able to apply for an Oyster photocard. Find out more about Oyster cards here. We analyse application data, journey patterns and transaction history to inform measures to protect TfL against fare evasion and fraudulent transactions. We use a limited number of cookies on this TfL Oyster photocard website to make it easy to use. The police officers can only check these details for as long as you are eligible for the Zip Oyster photocard scheme. 16+ Zip Oyster Photocard Scheme 2020-2021: Terms and Conditions ... address has already been used for another TfL web account, you’ll need to use a different email address. Official online shop for Oyster card. Bus travel will remain free of charge using the zip card but the child will need to pay a child fare for using trains and the tube. In doing so, the Metropolitan Police Service (MPS), City of London Police and British Transport Police may inform us if you incur a criminal conviction or other legal sanction for an offence committed on London's public transport network. Top up online, see your journey and payment history and apply for refunds, Use a contactless card or device to travel on our transport, Use an Oyster card to pay as you go to travel on our transport, Top up anytime, anywhere and manage your cards on the go, Check the cost of a single journey between two stations, Check the cost of your journey before you travel, How to get a refund, or replace your Oyster card or season ticket, There are different ways to pay for your travel, You may be eligible for free travel or discounts off your fares, Get an account to manage your travel quickly and easily. TfL will use aggregated or depersonalised Oyster journey information to carry out research and analysis, for example, to look at travel demand, provide customers with information on how busy stations are at particular times and to make improvements to our transport services. If you have an enquiry, Customer Services will only discuss your application with you or the parent or guardian whose name is on the original Zip card application, unless there is an exceptional reason, which we will consider on a case by case basis. Child rate 7 Day, Monthly or longer period Travelcard and Bus & Tram Pass You'll need to create a web account before you can apply for an Oyster photocard. Occasionally they will let you through the barriers. TfL does not pass any personal information directly to volunteering providers for the Earn Your Travel Back scheme. Contact us about contactless, TfL Customer Services P… All academic research is carried out in accordance with privacy and data protection legislation and protected by robust confidentiality agreements. Sign in Enter your login credentials . If you've had your travel concession suspended or withdrawn for breaching the Behaviour Code, you can earn it back by volunteering in your local community. Under data protection legislation, TfL is only allowed to use personal information if we have a proper reason or 'legal basis' to do so. Information about your parent/guardian, which includes name, email address 4. From 1 September 2010 a fee of £10-15 (Dependent on age) has been charged for the card. The last card (mine) is not shown in the app and the zip cards are shown as 1st generation cards with no value on them. Any such processing is subject to appropriate contractual safeguards and carried out in accordance with the requirements of UK and EU privacy legislation. TfL's ticketing systems record the location, date and time a Zip card is used to make a journey on TfL's network, affiliated National Rail services or London River Services on which Oyster cards are accepted. City Hall also says it has “successfully defeated” the government over scrapping TfL’s 60+ Oyster free travel card. 16+ Zip Oyster photocard holders need to reapply before their cards expire on 30 September. If you breach the Behaviour Code, you may lose your concessionary travel for a certain period of time. The card allows the user 50 per cent off adult 'pay as you go' fares on buses and tubes. Travelcards and Visitor Oyster cards are posted by express delivery or regular mail from our warehouse in Hampshire, England. We are gradually implementing a new way for cookies to be controlled across all TfL websites, including this one. Before doing this, an authorised Metropolitan Police officer, British Transport Police officer or TfL employee will check against the information we hold (that you supplied to us on your application form) to ensure that you are the holder of the concessionary photocard. 16 Zip Fares Tfl Children aged 16 and 17 can get a 16+ Zip Oyster photocard. Scanned image of your passport details page (which includes your photograph and passport number) 6. If your child is 16 now but was 15 on 31 August, they can still apply for and use an 11-15 Zip Oyster photocard . If you don't use your Oyster card very often, the data stored on the card may be older than eight weeks. We may send you or your nominated parent/guardian a text message to let you know when applications are open for the next school year, or that your card is on its way. 11-15 Zip Oyster photocards expire on 30 September in the year after your child's 16th birthday. Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, Direct Vision Standard and the HGV safety permit scheme, London Fire and Emergency Planning Authority, Information about the Zip card holder (you), which includes name, address, date of birth, photograph, and telephone number, Scanned image of your passport details page (which includes your photograph and passport number), Information about your parent/guardian, which includes name, email address, The name of your educational establishment or training provider, Payment card information or bank account and sort code numbers, Transaction information (when and where you topped up your balance or purchased a season ticket, or were issued with a refund), Enquiries, complaints or other correspondence from you or your nominated parent/guardian, to undertake activities to promote and encourage safe, integrated, efficient and economic transport facilities and services, and to deliver the Mayor's Transport Strategy. Transport for London 16 Zip Fares Tfl What you can do with a web account: - Transport for London National Rail 16+ zip fares - tfl.gov.uk Page 3/22. Adults who live in a London borough who were 18 on 31 August and in full-time education, can apply for a 16+ Zip Oyster Alternatively you can enter the card details manually. TfL also uses external service providers to operate 'back office' technical services and … A parent or guardian can then apply for a 16+ Zip Oyster photocard. Create an account. The government has U-turned on scrapping free travel for under-18s in London. After eight weeks, the journey data in the ticketing system is disassociated from your card (ie pseudonymised). —— Added after feedback: thanks Marc. If your child is 16 now but was 15 on 31 August, they can still apply for and use an 11-15 Zip Oyster photocard . Buy a Travelcard or add pay as you go credit to your Oyster card. Expiry. London SE10 0ES, Plan a journey and favourite it for quick access in the future, Choose postcodes, stations and places for quick journey planning, London Fire and Emergency Planning Authority. Young Visitor discount We also collect some information about how visitors use this website, but we do not use this to identify you as an individual. When you don't need a 5-10 Zip Oyster photocard Your child doesn't need a photocard to: Travel free on buses and trams Buy child-rate paper tickets (unless they look older than 10) Travel accompanied by an adult on Tube, DLR, London Overground, TfL Rail and some National Rail services Already have an account? This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). Online; In-store; Sign In; Apply Now; Apply Now; Apply Now; Apply Now You also have a number of other information rights which include: The TfL Privacy and Data Protection team considers and coordinates responses to requests and complaints from people whose personal data is processed by TfL and its subsidiary companies. The card allows the user 50 per cent off adult 'pay as you go' fares on buses and tubes. 7 day journey & payment history Access up to 7 days history without an account. This eight-week period is considered reasonable to enable customers to verify or make enquiries concerning their Zip journeys (for example, for refund purposes). However, no other data is stored on the Oyster card itself (eg name or address). All orders of Travelcards and Visitor Oyster cards are dispatched within 24 hours of being placed, Monday to Friday. Personal information we hold. Children outside London (and indeed the UK) may also apply for a Visitor version of the Zip card (which offers free bus and tram travel for under-16s, and half-rate fares for 16–18-year-olds) online, which they must collect from one of TfL's Travel Information Centres. Transport for london x adidas oyster oyster faqs which card to tfl to shake up oyster card deposit contactless and oyster transport for london travelcard or oyster identify11 15 Zip Oyster Photocards Transport For LondonVisitor Oyster Card Transport For LondonContactless And Oyster Transport For LondonOyster Transport For London CardsBest Ways For Visitors To Pay Transport […] Under data protection legislation we have to let you know when we use your personal information to do something 'automatically' using our computers or other systems, or make an automated decision (without human intervention) that significantly affects you. Top up or buy season ticket. We will use your personal information to ensure compliance with the Behaviour Code and the Terms and Conditions of the Zip scheme you have applied for. It depends! 4th Floor If so, TfL will keep a record of this for 18 months from the date your sanction is lifted and you are able to receive concessionary travel again. It depends! We use cookies on this site to enhance your user experience. It's likely that we'll need to update this statement from time to time, so check back here regularly to find out more. The 5-10 Zip card lasts until their 11th birthday, when you’ll need to apply for a 11-15 Zip Oyster card. If you use a pink card reader, that data will be used to confirm you took a particular route and charge you accordingly. They send the information to our service provider who issues your photocard. If you appeal against a penalty fare notice issued on a National rail service and you state that you used your Zip card for that journey, the independent appeals body may verify the information you provide against journey data held in our ticketing systems. TfL, its service providers and academic research partners currently process personal information relating to Oyster (including concessionary schemes) within the UK, the European Economic Area (EEA) and the USA. If you use pay as you go on your Zip card, TfL calculates the fares you are charged using automated means - ie using the location where you start your journey (touch in) and, if travelling by train or tube, end your journey (touch out). TfL and the companies that process personal information on our behalf use your and your parent/guardian's information for customer services and to administer the Zip card scheme you have applied for. This page was last updated in February 2020. Such information may be used as the basis for the withdrawal of your Zip card, and TfL may inform the police of any decision to withdraw your concession. Find out what's the best ticket for you and how to use contactless and Oyster cards, view fares, check if you can get a refund or replacement and see if you're eligible for free and discounted travel. If you contact our Customer Services in connection with your Zip card, we will create a record of this. This page explains how Transport for London (TfL) uses your personal information when you apply for, or use, a 5-10, 11-15 or 16+ Zip Oyster photocard (Zip card). Occasionally they will let you through the barriers. This helps TfL monitor for things like online fraud, for example when people apply for online refunds. Shows low value alerts even after the card is topped up. Adults who live in a London borough who were 18 on 31 August and in full-time education, can apply for a 16+ Zip Oyster photocard to get free travel on buses and trams. Since this summer, applications for the 11-15 Zip card can now be made online by London residents at tfl.gov.uk/photocard as well as via the Post Office. You can apply for a replacement Zip card using your online TFL account, and they should send a new one out. Really helpful app but should show more cards. Further information . Alternatively you can enter the card details manually. If the documents provide all of the information required, the post office will confirm to TfL that they have verified your age. I have been unable to create an Oyster Card account (for one card) on my USA New Jersey desktop or Ipad. We may use aggregated or depersonalised Oyster journey data to undertake intelligence, analysis and research activities to identify and inform responses to a number of issues including: TfL uses an external service provider to process your application, issue your photo card and operate the photo card scheme on a day to day basis, including Customer Services support. It also describes how long that information is kept and the circumstances in which we might disclose it to a third party. Name, address, email address, telephone number 2. 14 Pier Walk 6. | Read 21-40 Reviews out of 580 To qualify, one must live in a London borough (and still be in full-time education if they are 18). Contact us about Oyster 1. The information we collect as part of the application process (including the scanned image of your passport details page) is kept for up to three years after the expiry date of your photocard (unless you have had your Zip card withdrawn or suspended for breaching the behaviour code). What happens if I forget my child’s Zip card when travelling in London? If we withdraw your travel concession, we will write to your parent or guardian, signposting a number of organisations that offer appropriate volunteering opportunities. 50% off adult fares on bus, Tube, DLR, London Overground, TfL Rail and most National Rail services 2. Zip Oyster Card TfL* ... To apply for an Oyster card, you need to create a web account. Learn more about the rollout of our cookie preference tool and how you can control cookies now. When you don't need a 5-10 Zip Oyster photocard Your child doesn't need a photocard to: Travel free on buses and trams Buy child-rate paper tickets (unless they look older than 10) Travel accompanied by an adult on Tube, DLR, London Overground, TfL Rail and some National Rail services Details of debit or credit cards used to pay the admin fee when you apply for your Zip card, or to add pay as you go credit or buy season tickets are retained for a maximum of 18 months. What you can do with a web account: Track the progress of your application; Top up or add Travelcards; Check pay as you go balances; Order a 5-10, 11-15 or 16+ Oyster photocard for another child; Report a photocard lost/stolen or damaged; Order a replacement Oyster photocard; You can also link existing 5-10, 11-15 or 16+ Oyster photocards to your web account. How long does a Zip card last? Individuals will not be identified using this information. Your marketing and contact preferences 9. 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